50 Percent of Emails and Texts are Misunderstood. How to solve this?

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"The proper use of emojis helps people form relationships and understand one another," according to a recent research that reviewed 50 studies on the use and impact of emojis in communication. Ryan Jenkins, in his article "50 Percent of Emails and Texts are Misunderstood, But There's an Easy Way to Change That," suggests that emojis at work are a no-brainer. Not only do they enhance relationships, but they can close the generational gap and help clarify emotional intent of messaging. Digital communication is an integral component of the modern workplace—read this article to understand why emojis are likely here to stay—and why they benefit your organization 😊

Digital communication permeates every aspect of the modern workplace, from emails to texting to messaging to the chat feature in Microsoft Teams. Unfortunately, “people think others understand their messages 90 percent of the time, but the actual statistic is only 50 percent,” according to Nick Morgan, author of “Can You Hear Me? How to Connect with People in a Virtual World.”

How do we make sure our messages aren’t misunderstood half the time? In his article, “50 Percent of Emails and Texts are Misunderstood, But There’s an Easy Way to Change That,” Ryan Jenkins states there’s a simple solution: use emojis.

Not only is emoji acceptance in the workplace growing (61% of emoji users use them at work), but research demonstrates that the same part of the brain that processes human faces also processes emojis. “When an emoji conveys a human emotion, it can be transferred in a text. Therefore, emojis help communicators manage the emotional tone of digital messages. And emojis help recipients interpret the tone of digital message,” writes Jenkins.

The modern workplace includes increased digital communication as well as increased emoji use—read this article in its entirety to understand the benefits of using emojis at work 😊

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