SplashDev’s Customer Success Program for Micrososft Dynamics 365 comes with a great list of advantages. Download the brochure and find out all the details about the Support packages and how SplashDev team can help you with the Dynamics 365 platform.
A yearly System Review gives you the possibility to have your Microsoft Dynamics 365 or Navision being reviewed on issues as performance and quality of configuration and customization on a yearly basis. After the review you will receive an advisory report with ideas on how to improve your environment in the most efficient way. Together with your Customer Success Manager you plan the best moment to do the System Review.
Incidents are typically logged via our Customer Success Portal, through which you can follow the status of your incident, manage your monthly consumption and find comprehensive reporting.
Incidents are being logged and provided with a severity level. Based on the severity level we provide a time to solution. Depending on your SLA requirements the response time and time-to-resolution can be adjusted to your needs.
Of course, our Customer Success Support Desk can always be reached by phone.
SplashSupport is being delivered by highly qualified, multi-lingual, support engineers that are located in our offices in Romania.