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- Functional Consultants
- Technical Consultants
- Architects
- Support Consultants
- Licensing Consultants
- Microsoft Dynamics 365 (all modules)
- Odoo
- PrintVis
- Continia Document Capture
Functional
Consultants
A Microsoft Dynamics 365 Functional Consultant is vital in deploying and fine-tuning Dynamics 365 solutions. Their key responsibilities include:
Business Analysis: They assess and interpret business needs to devise solutions that enhance processes and boost ROI, adhering to industry standards.
Solution Implementation: They tailor Dynamics 365 applications to fulfill the unique requirements of their clients.
Mapping Business Needs: With a thorough grasp of business workflows, they align these with the product’s features.
Training and Support: They engage with end-users to understand their needs, configure the system, and provide training and support.
Collaboration: They work alongside business process designers to establish and customize the Dynamics 365 application’s default administrative functions and any necessary customizations.
Certification and Expertise: They often possess certifications confirming their proficiency in specialized areas of Dynamics 365, such as Finance and Field Service.
Ultimately, a Dynamics 365 Functional Consultant is crucial in aligning applications with business objectives, ensuring strategic and operational compatibility, and facilitating the effective use of Dynamics 365 in diverse business sectors.
Technical
Consultants
A Microsoft Dynamics 365 Technical Consultant is an expert in tailoring and deploying solutions on the Dynamics 365 platform. Their role encompasses:
Solution Development: Crafting and implementing custom solutions that meet business needs.
Technical Expertise: Possessing a deep understanding of Dynamics 365 and coding proficiency to build required features.
System Architecture: Designing Dynamics 365 solutions for peak performance and scalability.
Integration: Ensuring Dynamics 365 integrates smoothly with other systems for consistent data flow.
Customization: Tailoring Dynamics 365 to fit an organization’s specific needs, often utilizing the Dynamics 365 SDK.
Code-Free Solutions: Focusing on delivering solutions with built-in features to reduce the reliance on custom code.
Collaboration: Working with business users to comprehend their requirements and convert them into technical designs.
Project Management: Overseeing project activities to guarantee the successful rollout of Dynamics 365 solutions.
In essence, a Dynamics 365 Technical Consultant is pivotal in maximizing the Dynamics 365 platform’s potential to address an organization’s unique challenges, offering technical guidance and leadership throughout the development process.
Technical Architects
The Microsoft Dynamics 365 Architect is a key role dedicated to designing, implementing, and promoting solutions within the Dynamics 365 framework. Their responsibilities include:
Solution Design: Crafting comprehensive solutions that address current and future organizational needs.
Expertise: Deep understanding and technical skill in Dynamics 365 and the Microsoft Power Platform.
Pre-sales and Analysis: Participating in pre-sales and analyzing requirements to suggest feasible solutions.
Requirements Management: Documenting and overseeing both functional and non-functional requirements.
Fit-Gap Analysis: Conducting analyses to find discrepancies between existing requirements and the solutions offered or in place.
Collaboration: Working closely with the deployment team, although not directly involved in deployment.
Training and Knowledge Sharing: Educating and mentoring consultants, as well as engaging in the dissemination of knowledge.
Quality Assurance: Supporting various activities, not limited to sales, delivery, and quality checks.
Ultimately, a Dynamics 365 Architect is crucial in aligning solutions with the strategic objectives and operational demands of the organization, utilizing Dynamics 365 and associated Microsoft technologies to provide robust business solutions.
Support
Consultants
A Microsoft Dynamics 365 Support Consultant offers both technical and functional assistance for Dynamics 365 applications. Their primary duties encompass:
Customer Support: Addressing queries through online portals or phone.
Issue Management: Owning and resolving support issues.
Research and Resolution: Investigating problems, applying solutions, and recording outcomes.
Help Desk Support: Assisting Dynamics 365 (CRM) users with application functions.
Collaboration: Aiding teams with tasks like gathering requirements, configuring, testing, and training.
System Troubleshooting: Solving system problems to maintain operational continuity.
In essence, a Dynamics 365 Support Consultant plays a crucial role in minimizing user disruptions and delivering effective resolutions, ensuring the Dynamics 365 system operates smoothly and successfully.
Licensing
Consultants
A Microsoft Licensing Consultant is an expert in Microsoft’s licensing intricacies, aiding organizations to maximize their software investments. Key responsibilities include:
Licensing Analysis: Assessing an organization’s Microsoft licensing and advising on cost-effective strategies.
Compliance Management: Guaranteeing adherence to Microsoft’s licensing terms to prevent legal and financial repercussions.
Strategic Planning: Guiding licensing purchases and renewals to support the organization’s long-term objectives.
Negotiation Support: Crafting negotiation tactics and aligning the procurement team with Microsoft’s offerings.
Cost Optimization: Streamlining licenses to meet actual user requirements and usage, reducing expenses.
Risk Mitigation: Identifying and resolving potential licensing compliance issues to avert audits.
In essence, a Microsoft Licensing Consultant is crucial for steering organizations through Microsoft licensing’s complexity, ensuring cost-effectiveness, compliance, and strategic software asset management.
