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Customer Success Program
The Support Program that makes you happy
SplashDev Customer Success Program for Microsoft Dynamics comes with a great list of advantages. SplashDev supports all versions of Dynamics 365. On Premise, Hosted and Online. With SplashDev you are in the right place to feel safe. With our friendly and dedicated Customer Success Program your Dynamics 365 implementation is in good hands. We support our own implementation and implementations done by others.
Have a look at the Customer Success Program packages below and pick the one that fits you best. We are sure that we will not disappoint you.
Support Packages
The SplashDev Customer Success Program can be bought in different pre-defined packages containing different support features. The support packages are flexible and dedicated. From flexible support hours, reaction time, Service Level Agreements, system reviews to Change Requests. Pick what you need and have your Dynamics 365 in safe hands.
Monthly Subscription
SplashDev offers its Customer Support Program in a flexible monthly subscription model, which provides all the flexibility you expect from us. Depending on your forecasted needs and size of your company you can choose between Bronze, Silver, Gold and Platinum packages at an affordable price.
Benefits of SplashDev Customer Success Program
Our team of dedicated Customer Success Managers work with you closely to understand your goals, develop a customized success plan, and provide ongoing support and guidance.
Some of the benefits of our Customer Success Program are:
Support Portal
Full access to our support portal, to log incidents, view your contract, reports and much more...
Knowledge Base
Large database with How To articles and newsflashes. Be always up to date and find quick solutions for small problems.
Different contact methods
Phone, email, chat, WhatsApp
Service Level Agreements
Tailormade SLA’s to know what you can expect from SplashDev Customer Success Program
Support for on Premise and Online
We support all versions of Microsoft Dynamics, you have it…. We support it!
Flexibility
You need flexibility? We are here to support you. At SplashDev the customer is the most important asset we have, and you will be treated that way.
Technical Account Management
A named, dedicated person to discuss with you your incidents, the progress, satisfaction, upcoming projects, and so on. A personal touch in your relationship with SplashDev
System Review
Once a year we will do a system review for you. Check the code, check the installation and customizations, licensing and so on. Your will receive a report with advice how you can improve your current implementation.
Training
Every package has some training hours. Some hours you can spend with our engineers to learn about the platform and how to use it.
| Bronze | Silver | Gold | Platinum | |
|---|---|---|---|---|
|
Support Hours |
8 |
16 |
24 |
32 |
|
Training |
2 |
4 |
6 |
8 |
|
Support Portal |
Yes |
Yes |
Yes |
Yes |
|
Knowledge Base Access |
Yes |
Yes |
Yes |
Yes |
|
Service Level Agreement |
Yes |
Yes |
Yes |
Yes |
|
Technical Account Management |
2 Hours |
2 Hours |
4 Hours |
4 Hours |
|
System Review |
No |
No |
Yes |
Yes |
|
|
Tailor Made Support
You like the packages we have made available, but they do not really meet your needs? Get in touch with us for a tailormade package for your organization.
Get In Touch and Enjoy the Benefits of our Customer Success Program Today!
We are convinced that we have the right support package for you. Get in touch and try us out today!
SplashDev is a Microsoft Dynamics 365 Solution Provider that helps companies achieve performance excellence and make sure their investment in software brings real, measurable results.
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