Customer Success Program

SplashDev Customer Success Program for Microsoft Dynamics is a support program that comes with a great list of advantages. We support all versions of Dynamics 365. On Premise and Online.

With SplashDev you are in the right place to feel safe. With our friendly and dedicated Customer Success Program your Dynamics 365 implementation is in good hands.

Have a look at the Customer Success Program packages below and pick the one that fits you best. We are sure that we will not disappoint you.

The Microsoft Dynamics 365 Support Program that makes you happy!

The SplashDev Customer Success Program is split in different pre-defined packages containing different modules. The support packages are flexible and dedicated. From flexible support hours, reaction time, Service Level Agreements, system reviews to Change Requests. Pick what you need and have your Dynamics 365 in safe hands.

Our support program is available in a flexible monthly subscription model, which provides all the flexibility you expect from us. Depending on your forecasted needs and size of your company you can choose between Bronze, Silver, Gold and Platinum packages at an affordable price.

Do these packages not meet your needs? Then get in touch and we will put together a tailormade support package for you.

Benefits of
SplashDev Customer Success Program

Still not convinced? Look at the overview below of some of the benefits get when bringing in SplashDev to support your Microsoft Dynamics implementation. CRM, Business Central….we cover it all for you.

Support Portal

Full access to our support portal, to log incidents, view your contract, reports and much more….

Knowledge Base

Large database with How To articles and newsflashes. Be always up to date and find quick solutions for small problems.

Different contact methods

Phone, email, chat, WhatsApp

Service Level
Agreements

Tailormade SLA’s to know what you can expect from SplashDev Customer Success Program

Support for on Premise and Online

We support all versions of Microsoft Dynamics, you have it… We support it.

Flexibility

You need flexibility? We are here to support you. At SplashDev the customer is the most important asset we have, and you will be treated that way.

Technical Account Management

A named, dedicated person to discuss with you your incidents, the progress, satisfaction, upcoming projects, and so on. A personal touch in your relationship with SplashDev

System Review

Once a year we will do a system review for you. Check the code, check the installation and customizations, licensing and so on. Your will receive a report with advice how you can improve your current implementation.

Training

Every package has some training hours. Some hours you can spend with our engineers to learn about the platform and how to use it.

Have a look at the different standard packages provided with the Customer Success Program. Select the one you’re interested in and let’s talk!

Bronze
Silver
Gold
Platinum
Support Hours
8
16
24
32
Training
2
4
6
8
Support Portal
Yes
Yes
Yes
Yes
Knowledge Base Access
Yes
Yes
Yes
Yes
Service Level Agreement
Yes
Yes
Yes
Yes
Technical Account Management
2 Hours
2 Hours
4 Hours
4 Hours
System Review
No
No
Yes
Yes
Tailor Made Support

You like the packages we have made available, but they do not really meet your needs? Get in touch with us for a tailormade package for your organization.

Interested?

Get in touch with us and learn more about SplashDev Customer Success. We are convinced with can find the right, affordable support package for you. You will be surprised about what we can offer.

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